Cherry Hill Chocolates Privacy Policy

Cherry Hill Chocolates ("us", "we") understand that your privacy is important to you and that you care about how your personal data is used and shared online. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

We respect and value the privacy of all our customers who use our products and services and everyone who visits our website (cherryhillchocolates.co.uk), hitherto referred to as our site. As such, we will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law and in compliance with GDPR requirements.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our site. If you do not accept and agree with this Privacy Policy, you must stop using our site immediately.

Information About Us

Cherry Hill Chocolates trading address is:
28a High Street, Ely, Cambridgeshire CB7 4JU

Data Protection Officer:
For all enquiries relating to your data, please contact our data protection officer:
Angie Dryden
Cherry Hill Chocolates
28a High Street,
Ely
Cambs CB7 4JU
Tel: 01353 666617
Email: hello.cherryhillchocolates@outlook.com

Any personal information and data you provide to us, including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of Cherry Hill Chocolates. Personal information provided at checkout will only be used by Cherry Hill Chocolates to contact you in relation to that specific order. If signed up to the Cherry Hill Chocolates newsletter, we will send you news, information and offers from time to time, by email, to the address provided by you when you registered specifically for this service. You may opt out of this at any time either via your login area on the Cherry Hill Chocolates website, or by emailing hello.cherryhillchocolates@outlook.com

Cookies

Our website uses cookies which are small text files that originate from us and are stored on your computer or website server. They do not retrieve information about you that is stored on your hard drive and do not corrupt or damage your computer or computer files. They help us identify website visitor behaviour and visitors’ particular preferences. The information below explains the cookies we use and why.

Google Analytics: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.Credit

Card details

Cherry Hill Chocolates will never ask for credit card details, other than to process an order, and request that you do not enter it on any of the forms on the Cherry Hill Chocolates website, other than during the checkout process where specifically requested to do so. All credit card details are entered on a secure page, and they are transferred using SSL.

External Sites

Cherry Hill Chocolates is not responsible for the content of external internet sites. You are advised to read the privacy policy of external sites before disclosing any personal information.

Use of Your Personal Data

What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

• the right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact our Data Protection Officer to find out more.
• the right to access the personal data we hold about you. The section entitled How Can I Access My Personal Data? tells you how to do this.
• the right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact our Data Protection Officer if you think we hold any incorrect data.
• the right to be forgotten, i.e. the right to ask us to delete, anonymise or otherwise dispose of any of your personal data that we have. We only hold your personal data for a limited time, as explained in How Long Will You Keep My Personal Data?, but if you would like us to delete it sooner, please contact our Data Protection Officer with details.
• the right to restrict (i.e. prevent) the processing of your personal data.
• the right to object to us using your personal data for a particular purpose or purposes.
• the right to data portability. Obtaining a copy of your personal data to re-use with another service or organisation.
• rights relating to automated decision-making and profiling. We do not use your personal data in this way.

Further information about your rights can also be obtained from the Information Commissioner's Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, please contact our Data Protection Officer and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office.

What Personal Data Do You Collect?

We may collect some or all of the following personal data (this may vary according to your relationship with us):
Name
Gender
Business/Organisation/Company Name
Job Title/Profession
Contact information such as Email addresses, telephone number, mobile and fax numbers
Demographic information such as address and post code
Financial information such as credit/debit card numbers. These are collected for the purposes of payment and processed via a third party payment provider: PaymentSense/First Data. We do not store full credit/debit card numbers or CVV2 codes.
Basket and purchase history. We retain a copy of your previous orders for data analysis.
Login details if you have signed up to an account on our site.
Anonymised analytical data including, IP address, web browser (type and version), Operating System, a list of URLs starting with a referring site, your activity on our site and the site you exit to.

How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it.
Your personal data may be used for one of the following purposes:
Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you.
Providing and managing your login account on our site.
Personalising and tailoring our products and services for you.
Communicating with you. This may include responding to emails or calls from you.
Supplying you with information by email and post that you have opted-in to. You may unsubscribe or opt-out at any time by contacting our sales office or via links provided.
Personalising and tailoring your experience on our site.
Market research.
Aggregate reporting on sales and company performance.
Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience.
With your permission and/or permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message or post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
Details connected with orders will be kept for 6 years from the end of the last company financial year they relate to for accounting audit purposes.
Quotations will be kept for a maximum of 3 years so that reference may be made to them should a customer wish to discuss them.

How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data within the UK therefore your personal data will be fully protected under the GDPR or to equivalent standards by law.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
Our systems are subject to penetration tests (currently supplied by Sysnet Global Systems).
We are PCI Compliant to ensure the safety of your financial data when placing an order.
All collection of personal data via our sites is done using a HTTPS encrypted secure connection.
Software is regularly updated with the latest security patches.
All operating systems, software packages and networking equipment for components which handle or secure access to data are actively supported by the vendor and/or external IT consultants.
Anti-virus and firewall protection software is maintained at all times.

Do You Share My Personal Data?

We may sometimes contract with the following third parties to supply products and / or services to you on our behalf. These may include payment processing and delivery information.
In some cases, those third parties may require access to some or all of your personal data that we hold:
Courier services including Royal Mail, APC Overnight, and DHL. Other service providers may be used to achieve the most economical delivery option.
Payment service providers such as PaymentSense and Paypal.
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party's obligations under the law, as described above in How and Where Do You Store or Transfer My Personal Data?

We may compile statistics about the use of our site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. Data will only be shared and used within the bounds of the law.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

What Happens If Our Business Changes Hands?

We may, from time to time, expand or reduce our business and this may involve the sale and / or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

How Can I Control My Data?

In addition to your rights under the GDPR (see What Are My Rights?, when you submit personal data via our site, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details).
You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (the TPS), the Corporate Telephone Preference Service (the CTPS), and the Mailing Preference Service (the MPS). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

Your Right to Withhold Information

You may access certain areas of our sites without providing any data at all. However, to use all features and functions available on our site you will be required to submit or allow for the collection of data as detailed in What Personal Data Do You Collect?.

How Can I Access My Personal Data?

If you want to know what data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a Subject Access Request.

Your Subject Access Request should be made in writing and sent to the email or postal address of our Data Protection Officer.

There is not normally any charge for a Subject Access Request. If your request is "manifestly unfounded or excessive" (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your Subject Access Request as soon as possible and not more than one month after receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

Remember The Risks Whenever You Use The Internet

While we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to Cherry Hill Chocolates and you are solely responsible for maintaining the secrecy of any passwords or other account information. In addition other Internet sites or services that may be accessible through Cherry Hill Chocolates have separate data and privacy practices independent of us, and therefore we disclaim any responsibility or liability for their policies or actions. Please contact those vendors and others directly if you have any questions about their privacy policies.