Cherry Hill Chocolates Terms and Conditions

About us

Cherry Hill Chocolates is a specialist retailer, purveying luxurious handmade chocolates and delicious ice cream from some of the finest producers in the land. We have been trading since 2004 from an exquisite 14th-century vaulted building, central on the High Street in the beautiful Cathedral city of Ely.

Our contact details

Cherry Hill Chocolates
28a High Street
Ely
Cambs
CB7 4JU
Tel: 01353 666617
Email: hello.cherryhillchocolates@outlook.com

The Contract Between You and Us

By accessing this site, you signify your agreement with and understanding of the following terms of use and legal restrictions pertaining to both this site and the material within it.

You confirm your order by making payment online through the Cherry Hill Chocolates website. Once you do so, there is a binding contract between you and Cherry Hill Chocolates ("we", "us") subject only to these Terms & Conditions. We agree to supply the goods you order at the prices shown on our website at the time you place that order.

Prices include VAT and may be updated at any time. The price you pay is the price displayed.

By ordering with us you confirm that you are 18 years or older.

This contract is governed by the law of England and Wales.If any part of this contract is found by a court to be unenforceable or invalid, that shall not prejudice the enforceability and/or validity of any other part.

Products & Packaging

Product and packaging are subject to change or substitution without prior notice. If necessary, we will substitute for an equal or higher priced item directly.

Packaging may not be as illustrated, however we try to ensure each and every order is packaged with style, professionalism and adequate external packing to ensure the goods reach you in perfect condition.

If for any reason, an item from your order is out of stock, we will contact you and give you the option to either select a replacement, to arrange a later chocolate delivery to include your original item, or to cancel your order.

Delivery Policy & Stock Availability

We aim to dispatch all orders for stock items, placed before 12 noon (midday) GMT, on the same day via Royal Mail 1st class post. There is also an option for Royal Mail Express Delivery.

You will receive a confirmation via the email address you supplied once your order has been dispatched.

If you are ordering goods for a special occasion, or they are needed by a particular date, you should check with us first using the contact details on our website. We will do all we can to help, but your required deliver-by-date will not be part of our contract unless we agree that with you in writing separately.

In no case shall we be liable for delays to delivery caused by factors outside our control. These include, but are not limited to, failures by our sub-contractors responsible for delivery, exceptional weather, sickness or death, or other exceptional circumstances of which we could not reasonably have been aware or have predicted in advance of accepting your order.

In the event of a heat wave, we will not ship any goods that are liable to melt until the ambient temperature drops below 21 degrees C. We will notify you in such circumstances. Shipping to destinations outside Great Britain will remain the responsibility of the buyer who must determine the atmospheric conditions in the country of destination.

We do not ship to the Africa, South Asia, North America or South America.

Aborted / Failed Deliveries

If a delivery is aborted because no response is obtained at the delivery address, a charge may be made to cover the additional costs invoiced to us by our courier. You will be liable for this up to a maximum of the charge actually made to us by our courier. Royal Mail will retain undelivered parcels for a period of 20 days in their local sorting office. It is the customer's responsibility to collect their parcel within this period.

Proof of identity will be required. In order to help a successful delivery, please leave any Special Instructions in the comment box when completing your order.

No Delivery Made

In this event, you must inform us within 7 working days from placing your order. Our total liability to you for non-delivery is to re-send a replacement order in no less than 10 days from date of order.

Damaged Deliveries

Please advise us within 7 days if any part of your chocolate delivery arrives damaged. Please post back damaged goods within 30 days of your delivery arriving. We will send a replacement delivery within 7 working days or refund your money.

Returns & Cancellations

An order may be cancelled within 2 hours of being placed. This must be done by replying to the original confirmation email to cherryhillchocolates@gmail.com, at which point, all monies will be refunded and no return charges will be charged to the customer. In accordance with the current Distance Selling Regulations, you may cancel your order within 14 days of delivery. We will refund your card (excluding postage) within 14 days of receiving your cancellation.

All items must be returned at the customers' cost. Returned chocolates must be in perfect condition, in their original, un-opened packaging and delivered using recorded delivery. We will check all returns to ensure that they are in perfect condition for re-sale, and any breakages or damages cannot be refunded.

Returns Policy

We comply with the following legislation:

Consumer Contracts Regulations 2013
Up to 14 days after receiving your goods, you may change your mind and get a full refund excluding postage to you and the cost of returning the goods. The goods must be in perfect condition and fit for resale.

We reserve the right to refuse a refund or credit note if the returned goods are received damaged or unfit for resale. This cancellation right does not apply to perishable food items for Health and Safety reasons.

Consumer Rights Act 2015
It is our obligation to supply goods that are fit for purpose, as described in our literature or website, and of satisfactory quality. Consumable goods must have a minimum of 30 days Best Before shelf life.

If the goods are faulty or defective, you are entitled to a refund provided that you notify us in writing within 30 days.

For more information on your rights, you can contact Citizens Advice: www.citizensadvice.org.uk.

Allergy & Dietary Requirements Advice

Please contact us on hello.cherryhillchocolates@outlook.com and we’ll be happy to answer any further queries.

Promotions & Competitions

Competitions are run at various times throughout the year, both in-store and online. Each competition will have its own terms and conditions. In all cases (unless otherwise stated), winners have one week to contact Cherry Hill Chocolates to claim their prize from the date when any prize draw winner has been announced, otherwise their prize will be forfeited. Unfortunately, unless otherwise stated, prizes cannot be posted outside of Great Britain.

Intellectual Property & Copyright

All logos, images and trademarks mentioned herein belong to their respective owners. Our website and its content is the copyright of Cherry Hill Chocolates. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not copy or redistribute any part of its content without our express permission.

Disclaimer

Cherry Hill Chocolates makes every effort to ensure that information contained in these pages is accurate and up to date. However, no liability is accepted arising from reliance upon the information contained in these pages or any other information accessed via these web pages.

Links to external sites

This site may contain links to other sites. Cherry Hill Chocolates is not responsible for any content that appears on these linked sites.

Online Dispute Resolution

If you have a problem regarding a product or service that you have bought, you can settle your dispute out-of-court through an Alternative Dispute Resolution or Online Dispute Resolution (ADR / ODR) procedure.